John P. Kotter 8 stage process for creating major change is one of
the most widely recognized models for change management. John P. Kotter is a
retired Harvard Business School professor of leadership. Kotter is also a co-founder
of Kotter International based in Seattle and Boston. Kotter's article about the
eight stage process for leading change was originally published in the spring
of 1995 in the Harvard Business Review. This article previewed Kotter's 1996
book leading change.
Professor Kotter has proven over his years of research that
following the eight-step process for leading change will help organizations
succeed in an ever-changing world. In general, the model consists of three main
phases. These phases cover eight individual steps. They are sometimes also
called Stages. In phase one which covers the first three steps, it is about
creating a climate for change and getting a shared understanding of the
difficult assignment which lies ahead of the organization.
In Phase Two which covers the steps: four through six, it is about
engaging the employees in the process and enabling the employees to affect
change in the organization. In Phase Three, which covers the last two steps of
the eight steps, it is about implementing and sustaining change in the
organization. Now, we shall review each of the eight steps individually. We
start at the top of the model and then we go down through the model one step at
a time. Each step is necessary when you want to transform your organization. To
give you a transformation effort the best chance of succeeding, you have to
take the right actions at each stage and avoid common pitfalls.
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